BluePearl’s Midtown location is hiring an exceptional Practice Manager
SUMMARY OF JOB PURPOSE AND FUNCTION
The Practice Manager is responsible for all aspects of non-clinical daily operations within a veterinary hospital, including human resources, financial management, marketing and client services, adherence to legal and ethical standards, and supervision and organization of the hospital. ESSENTIAL RESPONSIBILITIES AND TASKS Human Resources Management • Live and exemplify the Five Principles of Mars, Inc. • Support the BluePearl mission of enriching lives by providing remarkable care for pets. • Recruit, interview and hire new associates • Manage associate training and development, including safety training • Establish work schedules for staff • Manage daily work assignments • Conduct staff meetings • Conduct associate performance reviews • Mediate internal disputes • Discipline and discharge associates in conjunction with P&O Business Partner • Maintain confidential associate records • Motivate and engage the team to contribute to culture and morale. • Partner with P&O support team regarding associate employment issues, always maintaining confidentiality. • Assist Hospital Administrator with the Intern/Resident Program Orientation. • Financial Management • Analyze hospital and financial reports • Manage to operational budget for payroll and partner with Support team to ensure timely and accurate payroll, manually entering any corrections or adjustments • Enforce client credit policies • Oversee daily and monthly banking procedures • Maintain chart of accounts and petty cash account • Marketing and Client Service • Manage community outreach • Handle client complaints • Obtain and report client feedback on service • Respond to client questions Law and Ethics • Understand and ensure compliance with OSHA, DEA and FDA, and applicable state and local agencies • Monitor hospital violations and dangerous situations • Document and report accidents • Understand and ensure compliance with Employment/Labor Law, including: Fair Labor Standards Act, Civil Rights Act of 1964, Sexual Harassment, Pregnancy Discrimination Act, Americans with Disabilities Act, Age Discrimination in Employment Act, Family and Medical Leave and Worker’s Compensation. Supervision and Organization of the Hospital • Maintain inventory including controlled substance ordering, tracking, security and destruction • Follow protocols for daily facility maintenance and partner with Support regarding repair and maintenance of equipment, building and grounds • Serves as liaison between the hospital and support team • Other related duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work and value for money is our goal. • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. • Efficiency – We use resources to the full, waste nothing and do only what we can do best. • Freedom – We need freedom to shape our future; we need profit to remain free.
Who are we?
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, cutting edge healthcare.
We are seeking hospital support with the same philosophy who are looking to grow their career in an exciting environment with a family atmosphere!
Your success is our success!
At BluePearl, the continued education of our techs is paramount. Not only do our techs get to work in state of the art facilities with the best veterinary teams in the nation, but they also have access 90% paid scholarships with Penn Foster and CE allowances. We also go even further to hold monthly CE meetings, associate feedback sessions, and opportunities for mentorship and cross-training.
BluePearl offers health benefits options, competitive compensation, flexible hours, scrub allowance, opportunity to bring your dog to work, additional training, and unlimited growth potential!
Why our Midtown location?
Our BluePearl Midtown hospital in Manhattan serves the areas of Midtown, Hell’s Kitchen and the Upper West Side. Our hospital is accessible by public transportation and provides 24/7 emergency medicine and specialties including cardiology, dermatology and allergy treatment, internal medicine, neurology and neurosurgery, oncology, ophthalmology and radiation oncology. Our hospital provides the latest diagnostic and imaging technology including digital radiography, ultrasonography, on-site CT scanner and MRI, echocardiography and radiation therapy with a linear accelerator. We also offer radioiodine I-131 treatment.
New York City is home to the world’s major commercial, financial and cultural centers. Love sports? You have plenty of NY teams to root for, including the Yankees, Mets, Jets, Giants, Knicks, Islanders and Rangers! Love to eat? NYC is famous for its pizza, pastrami sandwiches, cheesecake, hots dogs, bagels and black & white cookies! New York might be a bustling city, but there are plenty of parks in which to run, walk and bike, including iconic Central Park, Washington Square Park, the High Line and Prospect Park. Explore all NYC has to offer with a public transportation system that can’t be beat!
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
QUALIFICATIONS • Bachelor’s Degree in Business or related discipline or equivalent experience is required • 4+ years of job-specific experience in a management role within the veterinary industry or equivalent hospital setting required • Intermediate knowledge of Microsoft Office required • Certified Veterinary Practice Manager (CVPM) preferred • Must possess excellent interpersonal, verbal and written communication skills • Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals • Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal • Strong conflict resolution skills • Previous experience using UltiPro software desirable • Must possess a valid driver’s license and be available to travel to other hospital locations as necessary SPECIAL WORKING CONDITIONS • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds. Lifting higher weights requires requesting assistance from another associate. • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment. • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. • Specific vision abilities required by this position include close vision. • Occasionally exposed to airborne particles and illness from patients and chemicals related to animal care and office equipment. • The noise level in the work environment is normally moderate. • Some travel may be required. • Environment where pets are present. • The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our CultureAt BluePearl, we empower our clinicians to practice medicine the way they believe is best. We rely on them to act as leaders, working closely with all members of the caregiving team. We encourage a collaborative, team-based environment because we believe that leads to the best outcome for everyone – especially our patients.Our MissionEnriching lives through remarkable care for petsAt Bl...uePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans.Our VisionTo transform the delivery of veterinary care through specialty and emergency medicineWe are committed to upholding the highest medical standards and are constantly searching for new and better ways to treat our patients and advance our profession.BluePearl grew from the dreams of numerous veterinarians who believed pets should have access to high-quality, medically advanced healthcare.Today, we have advanced specialty and emergency medicine hospitals throughout the country, most of which are open 24 hours a day, every day of the year. But what makes our hospitals truly special are the veterinarians and veterinary technicians who use their advanced knowledge and skill to provide safe, compassionate, comprehensive treatment for pets.A true love for animals.Whether it’s taking the time to comfort an anxious pet, or making multiple phone calls to update worried pet parents, compassion is essential to what we do.Team-based approach.Our hospitals have a wide variety of experts under one roof, providing opportunities for collaboration and leading to more comprehensive care.Advanced technology.We believe in investing in innovations that can help achieve accurate diagnosis and increased positive outcomes for our patients. That’s why you’ll find digital radiology, fluoroscopy, endoscopy, CT scans, MRIs and other advanced equipment at majority of our hospitals.Your BluePearl benefits package will include:Medical, dental, vision and prescription drug benefits401(k) Savings Plan with employer matchLife insurance for yourself and eligible dependentsHealth Savings Account / Flexible Saving Account opportunitiesUp to $500 HSA/HIA funding by BluePearl annually to help pay for health care expensesEmployer paid long term disability / voluntary short term disabilityEmployee assistance programsSupplemental plans through Allstate InsuranceAnnual uniform allowanceDiscounts for all services in our hospitalsDiscounted pet insurancePaid time off / holidaysAnnual continuing education allowanceFlexible schedulesRelief opportunitiesDiscount programs through MARS partnership, i.e. M&M’s, Royal Canin, etc.Veterinarians are provided with liability / malpractice insurancePenn Foster scholarships