Fee Technology supports hundreds of veterinary practices across the US. The Senior Customer Service Representative will be responsible for performing and coordinating the daily work flow and activities of the customer support department.
Essential Duties and Responsibilities
The main functions of this position include:
Delivery of excellent customer service, including:
Building and maintaining positive business relationships with both internal and external clients.
Responding to requests and questions from customers in an accurate and timely manner.
Addressing customer concerns in a proactive, professional manner.
Create and implement work procedures (as needed) that will enhance the service delivery, operating procedures and standards of the organization.
Perform basic training sessions for customers via phone, email, and web-based remote conferencing (GoToMeeting)
Process new account contracts
Create and maintain customer records in CRM database
Other duties as assigned.
This job might be for you if:
You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time.
You stay focused, and nothing falls through the cracks on your watch.
You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone.
You are observant, self - motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
Bachelor’s degree preferred.
At least one year of experience in the veterinary industry with some knowledge of how veterinary services are performed.
Exceptional customer service and problem resolution skills
Must have 1-3 years’ relevant experience.
Must possess excellent verbal, written and oral communication skills.
Intermediate skills with Microsoft Office products Word and Excel.
CRM (Salesforce) database experience a plus
Strong analytical, assessment and problem-solving skills a must.
Must have commitment to quality and customer service.
Forward looking thinker who actively seeks opportunities and proposes solutions.
Possess resolution skills and good temperate to handle customers.
Must be able to work well independently or in a team environment.
Someone who is efficient, has strong decision making capability and is very process oriented.
Strong organizational skills with excellent attention to detail.
Must be organized, responsible, reliable.
Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing.
Telecommute position that requires a space free of distraction and excessive noise
Personal computer (PC, not MAC)
Reliable, high-speed Internet access
Since this is a remote position the candidate can be located anywhere in the US.
Fee Technology is an Equal Opportunity Employer
Telecommuting is allowed.
Additional Salary Information:
Pay will based on experience and capability - $18 and up
Fee Technology, Inc. is an innovative software technology company that has developed a patented software solution called Profit Solver. Profit Solver has been used in the veterinary industry for over 8 years to help veterinary practices with a precise way to set fees accurately, fairly and competitively to improve cash flow and profitability. Our unique approach has been implemented in over 1,5...00+ practices to date and we are continuing to expand within the industry. In 2013, Fee Technology partnered with Zoetis allowing Profit Solver to be distributed on a much broader scale. The partnership was perfect timing as Zoetis had just launched a new division called Veterinary Business Solutions. As a result of this new partnership, Fee Technology has grown at a rapid pace and continues to expand in the veterinary industry.