Definition: Under the direction of the Senior Director – Veterinary Medicine the Veterinary Operations Manager oversees and supports all personnel and resources of the entire medical departments on all sites. The Senior Veterinary Operations Manager is responsible for the many different aspects of medical department management including human resources, law and ethics, finance as well as organization of the department. The successful operations manager is able to balance many different elements of management as well as be resourceful, excellent with time management, able to mediate conflicts with team members, be detail oriented, have initiative and have an excellent sense of customer service. This position requires the advanced skills of a Licensed Veterinary Technician to ensure advance standards of care are met and or exceeded. The Sr. Veterinary Operations Manager directly supervises the Veterinary Team Managers on each site, providing mentorship, training, guidance and leadership. The success and cohesion of the team is a direct correlation to leadership of the Sr. Veterinary Operations Manager.
Examples Of Duties And Responsibilities
Direct Supervision of Veterinary Team Managers who oversee the medical support team on each site, including but not limited to:
Hiring, evaluating, mentoring, and disciplinary action
Ensuring that all teams on all sites work within the standard operating guidelines of the organization
Sets performance expectations of the entire medical team
Time card and payroll management
Represents the medical department in all interdepartmental meetings and strategy sessions
Ensures organizational compliance with all Federal, State and Local regulations including the management and record keeping of Controlled Substances
Drafts and implements Standard Operating Procedures for all technical tasks and duties. Works with the Senior Director – Veterinary Medicine on medical protocols.
Training – ensures all technical staff are trained on the use of anesthesia equipment, patient monitoring devices, digital x-ray machines, blood and chemistry analyzers. Should be able to trouble-shoot and problem solve.
Collaborates with Veterinary Operations Administrator to ensure efficient use of inventory and keeps departments within budget.
Gives input on staffing and budget management
Sets work ethic and maintains a positive and efficient work environment
Performs duties as a Licensed Veterinary Technician as needed
Qualifications And Requirements:
Licensed Veterinary Technician or License eligible in the State of NY
3-5 years Hospital or Shelter Management experience
Proven leadership, time management and project management skills
Initiative and motivated to strive for excellence
Solution driven problem solver
Positive Attitude, excellent communication skills, understands the value of mentoring
Work Environment: The employee will regularly be exposed to the following: potentially zoonotic diseases (including rabies), aggressive animals, loud noises (e.g. barking dogs), odors and airborne particles, including animal fur and toxic chemicals. The noise level in the environment is very loud. Must be able to lift up to 50 pounds.
Examination, restraint, and treatment of a high number of animals is physically and emotionally demanding. Euthanasia is performed in the facility and humane euthanasia training may be a specific job task for this position.
Animal Care Centers of NYC (ACC) is one of the largest animal welfare organizations in the country, taking in more than 35,000 animals each year. We are different from other rescue organizations because we never turn away any homeless, abandoned, injured or sick animal in need, including cats, dogs, rabbits, small mammals, reptiles, birds, farm animals and wildlife. ACC is the only 501(c)(3) nonprofit in NYC with this unique responsibility.